Cognizant Recruitment June 2020 Bachelor’s in Science/ Commerce/Engineering or equivalent for ASSOCIATE @ Coimbatore, Tamil Nadu, India. Interested candidates Apply online for selection as detailed below.
Vacancy details:
- Post Name: ASSOCIATE
- Qualification: Bachelor’s in Science/ Commerce/Engineering or equivalent
- Job Location: Coimbatore, Tamil Nadu, India
- Salary :NA
- Openings :NA
Job Description: We have requirement for the post of ASSOCIATE in Cognizant !
Responsibility:
Business/Customer:• Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
• Adherence to customer security and compliance requirements.
Implementation of approved change requests in line with customer change management process.
• Responsible for incident life cycle following ITIL / BIC frame work as applicable.
• Adherence to customer communication etiquette.
• Ensure stated productivity requirements are met for the engagement.
Project/Process:
• Review CSAT feedback and ensure timely implementation of corrective actions.
• Participate in Critsit process to resolve the incident in a timely manner.
• Log and triage incidents.
• Coordinate with resolver groups vendors/carriers.
• Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
• Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
• Contribution to continuous service improvement plans (CSI).
• Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
• Effective floor Management.
Selection Process: The selection will be on the basis of Interview.
How to Apply : Click here for full details and apply online
Samachaar4naukari 